Maria Casino Terms and Conditions
Understanding these terms
On mariacasinouk.com, we set out the main Maria Casino conditions below so you can check eligibility and understand the account rules. The gambling contract is between the account holder and Rol Malta Ltd. The operator's complete terms, together with the applicable game and promotion conditions, govern that relationship.
Rol Malta Ltd is registered in Malta under company number C 88882. The operator holds Malta Gaming Authority licence MGA/B2C/1031/2023. These company and licence details belong to Rol Malta Ltd. The operator's contract specifies Maltese law.
Age and country restrictions
You must be at least 18 to hold an account. The operator can ask for age evidence and suspend access while it waits for satisfactory documents.
For our UK visitors to mariacasinouk.com, the residence restriction is clear: the operator's terms exclude UK residents from opening an account. Reaching a page or seeing an offer does not establish eligibility. Other country exclusions and product-specific restrictions also apply.
If you already have funds in an account, contact the operator's account support about withdrawal or closure. Do not assume that playing from a prohibited jurisdiction gives you a right to recover stakes: the operator's terms say that such participation does not invalidate stakes or payments accruing to it.
Account information and security
The operator's account conditions require you to:
- Register as an individual acting for yourself, with accurate personal and residence details.
- Keep your contact information current and supply verification documents when requested.
- Hold only one account; additional accounts may be blocked or removed, with funds consolidated but their bonuses excluded from transfer.
- Keep your login details private and contact account support promptly if somebody else may know them.
- Avoid fraud, automated systems intended to defeat the software, and attempts to bypass exclusion rules.
False registration details can lead to a blocked account. The operator may suspend access while checking identity or payment authorisation. Breaches involving fraud, cheating or prohibited practices can also lead to cancellation of participation and confiscation of funds under its terms.
Deposits and withdrawals
| Subject | Operator condition |
|---|---|
| Payment ownership | Use your own card or payment account. Other people must not use your gaming account to move money. |
| Withdrawal destination | Payments must reach the account holder. Where possible, withdrawals return to the account used to deposit. |
| Verification | Payouts above €2,000, or the currency equivalent, require satisfactory checks of identity, age and residence. Checks may also be requested earlier. |
| Unplayed deposits | The operator may withhold a withdrawal of deposited funds until that deposit has been wagered in full. |
| Limits, fees and timing | These depend on the method, country and financial institution. Withdrawal administration charges may apply as stated in the payment terms. |
Check the payment information shown in your account before making a transaction. Provide accurate withdrawal details; a displayed balance alone does not establish when a payment will arrive.
Offers and account closure
Each promotion has its own conditions. Review those conditions before taking part. Breaking promotion rules or creating extra accounts to obtain multiple bonuses is treated as bonus abuse by the operator.
To close an account, use the operator's account support. Its terms provide for remaining funds to be returned and existing obligations to be honoured. For money held in an excluded, locked or closed account, contact that support team about recovery. A person whose account was closed because of gambling addiction or fraud must not register another account.
Questions and complaints
For questions concerning mariacasinouk.com, contact our support at [email protected]. For a gambling-account complaint, use the operator's account support and include enough information to identify the account and explain the issue.
The operator aims to respond within 10 days after receiving the information reasonably needed to assess a complaint. If more time is necessary, it may extend that period by another 10 days and notify you.
An unresolved complaint may be referred to eCOGRA without charge. Its decision binds the operator for disputes within the remit of Malta's Small Claims Tribunal. For other disputes, obtaining a binding decision after ADR may require proceedings before the appropriate court under the operator's contract.