Contact Maria Casino Support
Contact our support
For questions about mariacasinouk.com, email our support at [email protected]. Include the page address and a short explanation of what you need help with.
For a Maria Casino gaming-account enquiry, use the operator's Help Centre. Rol Malta Ltd handles the gambling-account relationship; its account support is the route for payment enquiries, account access and account closure.
Choose the right route
| Your enquiry | Where to take it |
|---|---|
| A page or technical problem on mariacasinouk.com | Our support at [email protected] |
| Account access, verification, deposits or withdrawals | The operator's Help Centre; choose the relevant subject and category |
| Closing an account or recovering money from a locked, closed or excluded account | The operator's account support |
| Gambling limits or help with safer gambling tools | The Safer Gambling category in the operator's Help Centre |
| A complaint about a gaming account | The operator's Customer Support through Get Help |
The operator's help form lets you sign in or proceed without signing in. Select a topic and category, review any suggested help, then continue to the contact options. The form asks for your first and last names and the email linked to your player account.
Preparing your message
Give support a clear description of the problem and the result you are seeking. For an account enquiry, include the relevant transaction or game reference if you have one. Keep a copy of your correspondence so you can refer to earlier replies.
For messages to our support at mariacasinouk.com, provide only the details needed to explain the website issue. Do not email passwords, payment-card security codes or identity documents.
Response estimates
The operator's Leave a message option shows an estimated reply window of 12–24 hours. Its About page separately says Customer Support aims to answer within 48 hours. These statements concern the operator's channels and are estimates, not a guaranteed response time for our support at mariacasinouk.com.
Making an account complaint
Send the complaint through the operator's Get Help route. Make sure support can identify the account holder and understand all relevant circumstances.
The operator's complaint terms provide for a reply within 10 days once it has the information reasonably needed to assess the case. If the issue requires longer, the operator may add up to 10 more days and must let the account holder know.
If you are dissatisfied with the outcome, you may refer the matter to eCOGRA at no charge. The operator is bound by its decision where the dispute falls within the remit of Malta's Small Claims Tribunal. Outside that remit, a binding ruling may require a claim before the appropriate court under the operator's contract after ADR.