Maria Casino Privacy Notice
Privacy and your account
On mariacasinouk.com, we explain how Maria Casino account information is handled and where you can raise a privacy question. For support concerning mariacasinouk.com, use [email protected]. Requests concerning a gambling account should go through the operator's privacy form or Help Centre.
The Maria Casino privacy notice identifies Rol Malta P.L.C. as the controller of personal data for its gambling services. That company is registered in Malta as C 88882 and belongs to FDJ UNITED. This identifies the operator's responsibility for account data; it does not name a separate legal entity for mariacasinouk.com.
Information used by the operator
The operator receives information you provide during registration, play, payments and support conversations. It also obtains information from verification businesses, credit reference and fraud prevention agencies where applicable, and publicly accessible sources.
| Information | Examples of its use |
|---|---|
| Identity and contact details | Establishing an account, checking eligibility and communicating with you. |
| Payment and financial information | Managing transactions, assessing affordability and meeting financial compliance duties. |
| Gameplay and account activity | Reviewing patterns of play, investigating misuse and identifying potential gambling harm. |
| Location, device and system information | Checking geographical eligibility and protecting access to services. |
| Support correspondence | Handling questions, complaints and service administration. |
Do not include passwords or full card details in a message to our support at mariacasinouk.com. If you need to supply account verification documents, use the operator's designated verification process.
Purposes and grounds for processing
The operator's notice describes several grounds for using data, depending on the task: providing the contracted service, meeting legal duties, consent, and legitimate interests such as fraud prevention, service security and improvement. Consent is not the basis for every account check or transaction record.
Health information may be relevant to safer-gambling assessments. The operator limits processing of this sensitive information to circumstances supported by explicit consent, information you have made public, legal claims, or substantial public interest under applicable law. Relevant assessments can result in support, deposit limits or account restrictions.
Sharing and overseas processing
Rol Malta P.L.C. may disclose information within FDJ UNITED and to suppliers providing games, payments, identity checks, hosting, technology or other services. Disclosures may also support regulatory duties, self-exclusion checks, fraud investigations and legal claims. The notice states that the operator does not sell personal information to marketing companies.
Processing can take place beyond the European Economic Area, including through overseas suppliers and cloud services. The operator's notice provides for safeguards or lawful transfer grounds, such as approved contractual clauses, an adequacy decision or consent where applicable. These are the operator's arrangements, rather than a statement about the hosting or suppliers used by mariacasinouk.com.
Keeping information after closure
Closing a gambling account does not necessarily remove its records. The operator may retain relevant information for up to 10 years after closure to satisfy obligations such as anti-money laundering and licensing rules. Other stated retention grounds include contractual duties, legal claims and justified legitimate interests.
An erasure request can therefore be subject to exceptions. Where legal duties require records to remain after such a request, the operator's notice provides for secure archiving and use limited to that required retention purpose.
Your choices and requests
The operator's notice describes rights that apply subject to the relevant conditions:
- Ask what personal information is held and request a copy.
- Correct details that are incomplete or inaccurate.
- Request deletion or limits on further use where the conditions are met.
- Object to relevant processing, including processing based on legitimate interests.
- Withdraw consent for uses that depend on it, and opt out of marketing messages.
- Request data portability where processing is automated and rests on consent or a contract.
Use the operator's privacy form or Help Centre for account-related requests. Its stated response period is one month from receipt, with a possible extension of two further months where complexity or request volume warrants it and advance notice is given. Access or deletion may be restricted where necessary to meet legal duties, protect others or avoid compromising investigations; the operator says it will explain restrictions or refusals.
Automated checks and human review
The operator may automate eligibility and fraud checks, including checks of registration details, transactions and login patterns. An identified risk can trigger a temporary block or suspension. AI may also help identify gambling behaviour for review by its Player Safety Team.
For a solely automated decision with legal or similarly significant effects, the notice describes safeguards including human intervention, the opportunity to give your account of the situation and the ability to challenge the outcome. Request a human review through the operator's Help Centre.
Privacy concerns and cookies
Raise account-data concerns with the operator through its privacy channels. Its notice also identifies Malta's Information and Data Protection Commissioner as its lead supervisory authority and allows complaints to a local data protection authority. For people in the UK, it identifies the Information Commissioner's Office.
For questions about mariacasinouk.com, contact our support at [email protected]. Cookie information and our other service pages on mariacasinouk.com are available below.